Customer service

From Sept. 2009 to February 2014 : Sales coordinator MISSION: -Manage customer’s orders and forecasts programs. -Inform customers of the feasibility and of the progress of production programs -Ensure customer contact every day and be representative of its interests internally -Participate with monthly billing targets -Participate to contracting logistics approach => This mission needs someone who: -Know the fundamentals of production management in ERP (calculation of net requirements, commissioning productions constrained availability of material, labor, equipment ...) -Being able to recognize and interpret customer needs and expectations. -Master the commercial and customs constraints incoterm bases. - Is able to participate in various stages of contracting in support of the engineers responsible of the business. - Master the SAP ERP and EXCEL office tool and have excellent English and French languages From February 2014 until present : Customer service Team Leader MISSION : - Manage a group of sales coordinators - Monitor and control of updated programs and orders received from customers - Inform customers of the feasibility and of the progress of production programs - Ensure customer contact every day and be representative of its interests internally - Participate with monthly billing targets - Participate to contracting logistics approach - Manage and calculates OTD per customer and overall site OTD - Prepare the CIP (Commercial Industrial Plan) of the global Site - Manage customer returns - animate and participate in customer’s visits Education: College/University in Other