Project Manager

Skilled professional with experience in global cross-functional management and customer-centric innovation, driving efficiency, scalability, and strategic alignment across diverse teams. Over a decade of progressive expertise in customer experience enhancement, project management, and strategic optimization. Proficient in transforming global wins into actionable projects, spearheading cross-functional collaboration across 15 countries. Recognized for elevating user base by 20% through training platforms, reducing operational costs by 60%, and achieving a flawless 100% contract renewal rate. Adept in implementing data-driven solutions, orchestrating SLA improvements from 25% to 90%, and steering impactful Tableau Data Analysis for strategic initiatives. An agile, results-driven professional committed to operational excellence and fostering a compliant, customer-centric environment. Education: College/University in Computer Sciences