customer service technical support

I bring over 13 years of comprehensive experience in the BPO (Business Process Outsourcing) call center industry, encompassing various roles across Tier 1 and Tier 2 support levels. My journey has seen me excel as a frontline representative, progress to roles as a Performance Manager and Escalation Manager, and further develop as a Quality Evaluator. Throughout my tenure, I've gained hands-on experience in handling diverse administrative tasks with proficiency. My multifaceted background equips me with a deep understanding of call center operations and a robust skill set to tackle challenges effectively. Education: College/University in Business