Workforce RTA, tech and cust suprt

I'm very familiar with anything to do with being a tech, cust care support via phone chat or email. I am currently in a position as workforce analyst that has to work with managing client staffing and requirement and adjust as needed to achieve the goal intraday. I have worked as a technical support specialist and Customer care representative for an ISP and Smartphones companies. i have experience with handling clients and customers via phone, email, and chat. Education: College/University in Computer Sciences