Customer support agent, hospitality

A highly adaptable professional with over a decade of experience in customer service, property management, and administration. I’m passionate about creating seamless guest experiences and streamlining operations with both hands-on and AI-powered approaches. With a strong background in managing bookings, optimizing property listings, and handling diverse client interactions, I thrive in dynamic environments where organization, problem-solving, and collaboration are key. Fluent in Greek, English, and French, I am dedicated to leveraging both my people skills and technical expertise to deliver top-notch service and drive business results. KEY SKILLS • AI & Tech Tools: Experienced in applying AI-driven solutions for workflow optimization and data analysis • Property Management: Expert in PMS, CRM systems, extranet platforms (Booking.com, Airbnb, Expedia), dynamic pricing strategies, and market research • Customer Service: Skilled in resolving guest issues, enhancing customer satisfaction, and fostering long-term client relationships • Languages: Greek (Native), English (Fluent – Cambridge Proficiency), French (Fluent – DALF C2), Italian (Intermediate – CELI 2) • General Technical Skills: Proficient in Microsoft Office, Trello, PBX systems • Core Competencies: Problem-solving, multitasking, team collaboration, time management, financial reporting Education: College/University in Other