Delivery Lead / Project Manager

Jose Coelho Johannesburg, South Africa Phone: +27 83 413 2698 | Email: zitacoelho@hotmail.com Languages: English, Afrikaans, Portuguese LinkedIn: Manny Coelho’s Profile Professional Summary Experienced Project Manager and Delivery Lead with over 34 years in broadcasting, telecommunications, and digital services. Proven track record of leading large-scale technology projects, managing global teams, and implementing ITIL and ISO standards for enhanced service delivery. Adept at managing project lifecycles from initiation to completion using Agile and Waterfall methodologies. Expertise in tools such as ServiceNow, AWS, Salesforce, and Jira. Fluent in English, Afrikaans, and Portuguese, with a strong focus on operational excellence and mentoring future leaders. Core Skills • Project Management: Agile methodologies, risk management, scope planning, CAPEX/OPEX budgeting, delivery lead responsibilities • Digital Transformation: ServiceNow ITSM, Salesforce CRM, AWS Cloud technologies • Broadcasting & Media: High-definition broadcast systems, satellite operations, digital media asset management • Leadership & Team Management: Directed global teams (100+ members), delivered complex solutions, acted as Delivery Lead • Operational Excellence: Implemented ISO 9001, ITIL processes, and Six Sigma methodologies Professional Experience Accenture — Manager: Digital Services Feb 2019 – Sep 2024 • Served as Delivery Lead for multiple ServiceNow ITSM projects across 15 African countries, improving incident resolution and SLA compliance. • Led the successful deployment of Accenture Video Play and Media Advertising Platform (AMAP), integrating with Salesforce and AWS. • Directed global teams across five continents, optimizing project delivery using dashboards and ITIL-aligned processes. • Developed and executed governance strategies for digital transformations, ensuring projects met client expectations and business objectives. Multichoice / SuperSport / M-Net — Head: Media Services & Playout Nov 2009 – Jan 2019 • Led a team of 120+ members to manage Playout operations, launching 72+ channels and disaster recovery solutions. • Oversaw R100M operational budgets and capital projects up to R100M annually, driving cost-effective delivery while maintaining high standards. • Enhanced customer satisfaction through operational excellence, improving digital delivery solutions for global studios. • Spearheaded the achievement of ISO 9001:2015 certification and championed continuous improvement initiatives. SABC — Manager: Broadcasting & Technology 1988 – 2009 • Managed South Africa’s first high-definition live broadcast and spearheaded the transition from analog to digital broadcasting systems. • Directed satellite operations for global events, including the 2006 FIFA World Cup. • Developed and nurtured relationships with key stakeholders including regulators, government agencies, and suppliers to advance technology integration. • Delivered key projects, including ATM systems, digital media solutions, and SABC's first disaster recovery site. Education Master of Business Administration (MBA) University of Witwatersrand — 2005 Research: Feasibility of Digital Terrestrial Television in South Africa Bachelor of Technology Technikon Witwatersrand — 1996 Certifications • AWS Partner Accreditation: Business/Digital • ISO 9001:2015 Certification • ITIL Foundation Certification • Accenture Delivery Lead Certification Key Achievements • Delivered multiple successful projects as Delivery Lead, ensuring timely, on-budget delivery while meeting all performance and quality standards. • Launched Playout facilities supporting 72+ channels and disaster recovery infrastructure. • Reduced operational costs by 25% through innovative satellite and broadcasting solutions. • Implemented digital advertising infrastructure across South Africa, transforming the media landscape. • Mentored over 100 interns, guiding them to successful careers in broadcasting through structured programs. Education: Masters in Business