Customer Support

I am a dedicated customer service professional with nearly three years of experience in resolving complex customer issues, managing team performance, and fostering positive client relationships. My experience includes six months at Abacus as a Customer Service Representative, where I ensured customer satisfaction; 1.5 years at Ibex as an Executive Desk Specialist, handling escalated cases like order delays and damaged goods while managing and mentoring a team; and six months at Cedars Financial as a Debt Collector, negotiating payment plans for e-commerce, utility, and rental debts with empathy and professionalism. I excel in conflict resolution, communication, and performance management and am proficient in English (spoken and written). My goal is to consistently deliver outstanding service and contribute to organizational success. Education: College/University in Engineering