data analyst
Hourly rate: members only
Availability: members only
Willingness to travel: At home
Professional status: Employee
Last updated: May 18, 2026
Total work experience:
Language skills: English,
Personal summary
Results-driven Workforce Management professional with 15+ years of experience optimizing contact center operations across financial services, healthcare, and enterprise environments. Proven track record implementing and administering WFM platforms (NICE IEX, Aspect eWFM, Genesys, Verint) to improve forecast accuracy, scheduling efficiency, and staffing cost reduction. Skilled at translating data into actionable insights for senior leadership and cross-functional teams.
Language skills
English
Native speaker