Production Support Lead
Employment Type: Full-Time
Job Description - Production Support Lead (90249014)Job Description Production Support Lead - 90249014Primary Location:US-New Jersey-WhippanyJob Type:Permanent/RegularPosting Range:21 Nov 2019 - OngoingDescription Product Owner- Production Implementation Lead Whippany, NJWe know that if we’re to offer the very best customer service, we need the very best people to deliver it. In the Production Implementation Lead opening you'll be responsible for managing and providing oversight over multiple scrum teams (sometimes concurrently) in achieving high level of performance and quality in delivering new functionality to the desktop software used by our Call Center agents and colleagues. You’ll need to be in tune with the Call Center operations and how our Contact Center agents and staff deliver service to the bank’s customer and in turn motivate your teams to create, implement and deploy new features into desktop software that will enhance their experience. What you’ll be doing?•Manage several concurrent high visibility project backlogs for our Business Process Management Platform while ensuring the priorities of the business are maintained through deployment. •The PO is also responsible for effectively managing through agile methods in a fast-paced environment that may cross multiple business divisions and support areas.•The PO may play a number of different roles in actual practice. Lead and manage multiple scrum teams and/or requiring integration with other activities outside the scope of the scrum teams. •Play a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the scrum teamWhat we’re looking for:•Bachelor’s degree and/ or equivalent work experience•5+ years managing scrum teams•2+ years of managing multiple teams simultaneously. •5+ years experience with Agile and Scrum managementSkills that will help you in the role: •Proven interpersonal and leadership skills•Excellent decision making, problem solving, and conflict resolution skills•Strong prioritization and organizational skills•Results driven, with a commitment to continuous process improvement and quality •Ability to self-direct and motivate with minimal managerial direction•Proficient in Microsoft Office – including MS ProjectWhere will you be working?At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.Our ValuesEverything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
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