Salesforce BA

Employment Type

: Full-Time


: Financial Services - Insurance

This position will serve as the IT liaison between Investments business and MetLife GCRM development team for Salesforce enhancements supporting customer relationship processes across MetLife Investments. These include but are not limited to the sales process automation, pipeline, deal originating, reporting, client servicing, and system integrations across multiple business groups with in Investments.This position will assist with requirements, testing and deployment of Salesforce enhancements ensuring standards, governance and best practices utilizing Microsoft Team Foundation Server (TFS) platform. They will coordinate the release management process and ensure all appropriate tickets are open and required documentation approvals are complete. ResponsibilitiesCoordinate release management process and ensure all appropriate tickets are open and required documentation approvals are complete in TFS for monthly deployments.Assist with requirements gathering and testing and ensure TFS user stories and test evidence are accurate and completeAssist with Salesforce configuration changes and coordinate changes with development team to be included in Production releasesAssist with Salesforce Marketing Cloud support and configurationIdentify process challenges and implement appropriate corrections or enhancementsAssist with implementation roadmap for Salesforce Architecture across all business unitsAssist with training when needed to the relevant business usersJob Requirements Position Requirements:Training or experience with Sales, Service and Marketing Cloud in organization. Preferably Asset Management or financial services industryFamiliarity with Agile software development practicesPractical experiences in the entire SDLC from solution definition, solution architecture definition to design, development and testing of applicationStrong organization, communication and interpersonal skills with ability to effectively communicateExperience with Asset management investments is important.   Financial services or investment management experience is good.  candidate will sit with individuals, doc requirements, ensure stories well written, and that test plans are created and executed properly in TFS (Microsoft Team Foundation Server).  The Microsoft Team Foundation Server (TFS) piece is a nice to have.  Salesforce is a must.  If the candidate worked in an agile environment before with tools like jira and has familiarity with agile then they should be able to come up to speed on Microsoft Team Foundation Server (TFS) quickly. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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