The Academic Operations Manager requires the ability to effectively manage multiple operational activities at any given time, relating to the successful implementation of academic initiatives within the university. This position will directly support the University President in providing operational leadership for various initiatives.
The Academic Operations Manager will be responsible for managing projects that meet strategic needs of the organization and helps support the President of the university in their leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collaborate with and provide day-to-day management on critical governance, communication, and policy issues in support of the Office of the President
Take a leadership role in launching new initiatives from conception to start date by closely collaborating with Product Management, Academics, Operations, Marketing, Sales, Product Strategy and Development, Project Management, Research, Regulatory and other departments.
Proactively seek out and resolve issues that may jeopardize the objectives of the University.
Develop clear, actionable plans to facilitate the launch of the new initiatives or policies.
Facilitate the prioritization and completion of projects with internal and external stakeholders.
Develop level appropriate reporting to ensure visibility of key accomplishments and issues.
Identify and maintain organizational and informational touch points for successful interactions within the organization.
Works with key stakeholders on process improvement initiatives
Ensure key process documentation is complete and communicated Facilitate the prioritization of operational requirements with internal and external stakeholders.
Manage the planning and control of operational activities and resources.
Monitor expenses and budget
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Intermediate to advanced skills/knowledge of the Microsoft Office Suite, with special emphasis on Excel.
Proficiency in Excel formula manipulation and creation and ability to work in and extract data from MS Office software a major plus.
Workflow/Process Mapping, MS Project and/or Visio experience a major plus.
Internet and email skills a must
EDUCATION and/or EXPERIENCE:
Master s degree or equivalent experience required; experience within the higher education market preferred.
A minimum of three to five years of related business experience in an operations role
Advanced organizational, coordination and project management skills; strong facilitation skills
Systems design understanding; business process and industry expertise
Advanced skills in managing multiple, competing priorities
Proven ability to implement enterprise solutions in a way that delivers bottom-line business value.
Ability to drive decision-making process with diplomacy and enthusiasm across multiple cross-functional departments; Strong change management and negotiation skills
Advanced critical-thinking, analysis and synthesis skills
Must thrive in a fast-paced, constantly changing environment
Experience working in a global environment with diverse functional and business units in large matrixed project teams is required
Experience in objectively evaluating current processes for opportunities to optimize interdepartmental communication, collaboration, and end-to-end process performance.