workforce mgt and data analysis
Hourly rate: members only
Availability: members only
Willingness to travel: At home
Professional status: Not specified
Last updated: Mar 28, 2025
Total work experience: 8 year(s)
Language skills: English,
Personal summary
• Developed reporting tools to capture statistical call center data from multiple systems • Forecasted profit and loss statement which resulted in consistent over profit • Generated invoices for clients and hosted invoice meetings • Knowledgeable in working with Genesys and eWFM • Proficiency in Microsoft Office (Excel, Access, Word, and Powerpoint), internet, and other relevant web-based applications • Stakeholder focused and good attention to detail • Oversee scheduling and real-time management • Proficiency in oral and written English Education: College/University in Business
Language skills
English
Fluent knowledge