Team Leader
Hourly rate: members only
Availability: members only
Willingness to travel: Within my state
Professional status: Freelancer
Last updated: Feb 10, 2024
Total work experience:
Language skills: English, Hindi, Arabic,
Personal summary
Team Leader in Vaco Binary Semantics LLP, Client: Google Handled leading a Team of 43 FTE includes, Quality Analyst, Quality Coach and CSE. 1. Monitor team performance and report on metrics, Identify training needs and provide coaching. 2. Maintaining the performance report of team (PQ model) and create dashboard for WBR. . 3. BQ management by dividing team in GAR and thus provide training or refresher to P0 agents. 4. Defect awareness by Pareto chart report which provide error analysis causing 80% impact on quality.
Skills
Team building3 Service-level-management (SLA)3 Training - conversational behavior3 Data analysis3 Process management3 Process coaching3Language skills
English
Fluent knowledge
Hindi
Fluent knowledge
Arabic
Beginner