Team Leader

Team Leader

Hourly rate: members only

Availability: members only

Willingness to travel: Within my state

Professional status: Freelancer

Last updated: Feb 10, 2024

Total work experience:

Language skills: English, Hindi, Arabic,

Personal summary

Team Leader in Vaco Binary Semantics LLP, Client: Google Handled leading a Team of 43 FTE includes, Quality Analyst, Quality Coach and CSE. 1. Monitor team performance and report on metrics, Identify training needs and provide coaching. 2. Maintaining the performance report of team (PQ model) and create dashboard for WBR. . 3. BQ management by dividing team in GAR and thus provide training or refresher to P0 agents. 4. Defect awareness by Pareto chart report which provide error analysis causing 80% impact on quality.

Language skills

English

Fluent knowledge

Hindi

Fluent knowledge

Arabic

Beginner