Marketing expert

Customer Service Executive I have 10 years of experience managing B2B relationships with company owners, managers and clients to enable new systems within their companies, accompanying them throughout the process of migration,configuration, deployment, trainning and client follow-up. Generating consistent contract renewals and increasing collaborations. Process Improvement I deployed several programs during COVID-19 to incentivize clients to implement remote solutions to the sales, operation, education and hospitality industries to improve both sales and customer satisfaction. Marketing, Events & Strategies In 2019, I coordinated the succesfull openning of a hotel in the Riviera Maya Mexico, specifically in Isla Mujeres, with an organic marketing strategy that generated over $1 Million USD paid reservations before it was even opened. Project Leadership With to grow and gowmedia Mx, I directed a cross-functional team to investigate poor performance businesses in our own same market, and developed solutions for them in form of trainnings, customer services improvements and response plans to their clients, which increased an average of 45% in sales and 85% in customer return. Education: College/University in Computer Sciences