Customer Service Representative

With over three years of experience in the Business Processing Outsourcing Sector, four years of managerial experience in the hotel and property management industry, and two years of experience as a Client Success Manager and an Onboarding Specialist, I have gained extensive expertise in customer service and management. My first years of experience in customer service came from working as a Customer Service Associate and call specialist for Amazon. As a Client Success Manager and Onboarding Specialist, I have honed my skills in effectively managing relationships with clients, ensuring their satisfaction, and guiding them through the onboarding process. In addition, I possess a range of skills, including inbound/outbound calling, email handling, resource and activity planning, managing issues and risks, controlling time management, reporting, documenting, and accounting. I also have experience in market and competitor research, marketing products and services, administrative and secretarial work such as calendar management, and social media management/marketing. I am extremely dedicated to anything I commit to and have a consistent track record of meeting goals. Education: High school graduate in Business