Customer Care

As a skilled communication specialist, and contact centre executive with over 3 years of experience, also included Virtual Assistant and Social Media Management managing a team of 7. I am confident in my ability to make a valuable contribution. In my previous roles, I have demonstrated a strong ability to communicate effectively with a wide range of audiences, including clients, team members, and senior leadership. I have also developed strong analytical skills and am adept at collecting, analyzing, and presenting data to inform decision-making, also communicated using 3 different CRM tools. I have implemented various process improvements that led to increased efficiency and customer satisfaction. The major communication tool while working with Outsource Global was Google Suite. We had staff clock-in embedded in the chats, as well as shared document access privileges and video conferences on the meet platform, I am very proficient with the Google Suite. While working Onsite to improve the efficiency of the call system, I implemented a quality assurance program that included regular monitoring and coaching of agents (bi-weekly), as well as the use of key performance indicators to measure and track agent performance. This helped to ensure consistent service and allowed for targeted training and development to improve agent performance. I am currently not working. My earliest start day is immediately I get hired. In 3 years, I see myself growing professionally in the business process outsourcing industry because it is what I am passionate about. Sincerely, Wisdom Amaso Education: College/University in Other