General Virtual Assistant / Customer Service Representative

I’m a dedicated and flexible professional with a solid background in customer service and virtual assistance. I have hands-on experience working in the BPO industry, where I supported customers for a major telecom company by handling billing concerns, technical issues, account updates, and plan inquiries—all while maintaining a high level of empathy, professionalism, and accuracy. As a freelance virtual assistant, I’ve worked with a variety of clients, helping with social media design, video editing, chat moderation, and admin tasks. This has made me comfortable working independently, managing multiple priorities, and adapting to different tools and platforms. Whether I’m solving a customer’s issue over the phone or managing a client’s online tasks remotely, I always bring strong communication, attention to detail, and a problem-solving mindset.