Customer Support

Experienced Customer Service Representative with a proven track record of delivering exceptional support and resolving inquiries effectively in the telecommunications industry for more than 5 years. Proficient in active listening, problem-solving, and empathetic communication to ensure customer satisfaction. Skilled in utilizing CRM software to manage and track interactions, resulting in a 20% improvement in average handling time. Adept at diffusing tense situations and addressing customer concerns, leading to a 60% rating on NPS and 95% on customer satisfaction which n return reduced churn rates YoY. Education: College/University in Engineering